Music Download FAQ

Welcome to our instant music download store

Here you will find our range of Meditation, Healing and Relaxation music especially created for your well-being. These downloads are in high quality MP3 format, buy only the tracks you require.

Here’s how it works:-

1. Click on the CD cover image

2. Click on the music player, where you will hear approx 30 second clip of the track

3. Click on the Add to Cart button and pay using your credit card or Paypal account

4. Your download link with a code will be e-mailed to you instantly.

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FAQ Music Downloads

When you buy a download from us, this is a typical email you will receive:

Dear Customer

Thankyou for purchasing (Track name)
Quantity: 1
Price: £2.00
Shipping Charge: £0.00
Total £2.00
Order placed on 2012-02-29 15:56
Please find below a download link for your new track.

(link to download page)
Email: (your email address)
Code: (A randomly generated code)

How this works:
Please click the above link to your download.  You will then be directed to our downloads page where you have to enter in your email address and the above code. After clicking submit, your download link will be available for you to download. Please save this file to your computer and play to your hearts content!

Q1 How many computers or MP3 players can I place your music on?

Q2 I purchased a song, but didn’t get an e-mail with download instructions.

Q3 Do I need any special program to view or listen to the music I download?

Q4 Are Mac users also able to download music from your store?

Q5 If I purchase a song, how long does it take before I’m able to download it?

Q6 I downloaded a song but I can’t find where the file was downloaded.

Q7 How much time do I have to download a song after I’ve purchased it?

Q8 Why does the music I downloaded have a copyright notice?

Q9 How do I add MP3’s to iTunes?

Q10 iTunes is no longer able to locate my song. Where did it go?

Q11 Where are you based?

Our Download quality is 128kbps to 160kbps mp3 – (File sizes: are about 15 – 20 MB per song)
N.B Our meditations are approximately 15 – 25 minutes in length hence the larger file sizes

Q1: How many computers or MP3 players can I place your music on?

A: Our license allows you to place the MP3 song files on three different devices within the same household. One device can be a computer, iPod, CD, etc. Note that this license does not include or allow any distribution. A new copy would need to be purchased for each and every device in such a situation.

Q2: I purchased a song, but didn’t get an e-mail with download instructions.

A: After you have completed the purchase process, an e-mail with download instructions is sent to you. If you did not receive this e-mail, please verify that it did not arrive in your spam or junk mail folders. We also recommend adding info@elizabethwhiter.com to your address book to ensure delivery. Otherwise please contact us and we’ll have the file re-sent to you.

Q3: Do I need any special program to view or listen to the music I download?

A: Yes, but you most likely already have it installed. Our music comes in standard MP3 files and can be easily played in Windows Media Player, iTunes and other applications.

Q4: Are Mac users also able to download music from your store?

A: Anyone with a computer, web browser, and the ability to open MP3 files are able to use our service. The website has been built with compliant XHTML code as well as PHP, so as long as you have a modern web browser you should not experience any problems. Should you find yourself running into problems, we suggest using an alternate browser. Our suggestion is Firefox.

Q5: If I purchase a song, how long does it take before I’m able to download it?

A: Once you make a purchase you are able to instantly download the file(s). After your purchase an e-mail with instructions for downloading the song(s) is sent to you, click on the link to download the song(s)

Q6: I downloaded a song but I can’t find where the file was downloaded.

A: If you are using Firefox, Netscape, or Safari, files are downloaded to your desktop by default. You should find the file there. Internet Explorer users are prompted to save the file initially, so the file can be found in the location you specified.

Q7: How much time do I have to download a song after I’ve purchased it?

A: The link you will receive remains active for 3 download attempts. Please be sure to check your e-mail after your purchase as the file(s) will be available for download immediately. Note that we recommend saving the file(s) to your computer versus referring to the download links to view or listen to your music.

Q8: Why does the music I downloaded have a copyright notice?

A: When you purchase our music, the downloaded mp3 song(s) is encoded with our copyright. You will also receive an e-mail receipt from paypal which we suggest you keep as proof of purchase and to show that the music was legally downloaded.

Q9: How do I add MP3’s to iTunes?

A: Once you’ve successfully downloaded the files from our site, please check the location either you specified or is the default download location for your web browser. Once you’ve located the files, open iTunes, and go to File > Add to Library. Select the MP3 files and iTunes will import them into your iTunes library.

Q10: iTunes is no longer able to locate my song. Where did it go?

A: This is typically because the file didn’t get copied into the iTunes music library and so iTunes is referencing the file that was originally downloaded. If that file is ever deleted then iTunes is no longer able to locate it. To solve this problem, open your iTunes preferences. Under the advanced section, make sure the “Copy files to iTunes Music folder when adding to library” is checked. This will ensure all songs downloaded and added to iTunes remain in iTunes.

Q11: Where are you based?

A: In West Sussex UK

Important Notice: We use Paypal as a safe and secure payment method . You will need a PAYPAL Account to buy the songs.

You can register for free at www.paypal.com to get your PayPal account. With Paypal you can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account. Paypal is currently available in 103 countries.

Important Notice: We have been told mainly by AOL users that they haven´t received the confirmation mails with the links to download the songs. For some reasons beyond our control AOL and some other smaller provider are blocking the e-mails coming from this store as spam. So we recommend NOT to use an AOL-E-Mail-Account to buy the songs! If you don´t get the confirmation mail with the download links, please use the contact form mentioned above!

Support (FAQ)

Why didn’t I receive any download links?

Well, chances are the e-mail was either blocked by Spam Filters on your server, or the e-mail has been delivered to your spam folder. If you check your Spam Folder and the e-mail is not there, please contact us

Whenever I click on my links, all I get is a blank page or a file not found error!

If this is the case, chances are your e-mail client is not displaying the links properly. In your download e-mail, the link may run on two lines. Some e-mail clients are inserting spaces in the link, and this is not correct. If you’re getting a blank page, please select the ENTIRE link, several lines, and paste that into your browser address bar directly. This should alleviate the problem.

If you have any questions concerning the Store or if you have any problems downloading the files, please contact us.

visit our DOWNLOAD store